WHAT HAPPENS IF SEA CONDITIONS ARE UNFAVORABLE FOR TRAVELING TO CULEBRA?
If sea conditions make it unsafe to travel to Culebra, we’ll let you know the evening before your trip. In those cases, Signature Dives may switch to equally stunning local dive or snorkel sites with vibrant reefs and plenty of marine life. By booking, you agree that destinations may change based on sea conditions.
WHAT METHODS OF PAYMENT DOES SIGNATURE DIVES ACCEPT?
We support several payment methods. Payment options may include:
- Major credit cards and prepaid credit cards (Visa, MasterCard, Amex, Discover)
- Many debit cards that can be processed as credit
- PayPal for select countries
You’ll see which payment methods are available on the checkout page, before you submit a booking request. After you select your country, all of your payment details will be shown.
HOW DO I BOOK A RESERVATION?
If you’re ready to book a dive with Signature Dives:
- Select the date that you want on the calendar.
- Select the product options that you want.
- Click on “Book Now.”
- Review your cart.
- Complete diver information and payment.
- The order confirmation will be sent to the email address on file.
DO I GET A FULL REFUND IF I CANCEL?
You have the ability to cancel a booking and receive a full refund 48 hours prior to the first day of diving or snorkeling. No refund will be given if a cancellation is made less than 48 hours prior to the first day of diving.
In rare cases, you may be eligible for a full refund if you had to cancel because of:
Severe security advisories for political or civil unrest in the area that the diver is traveling from, traveling to, or that the dive shop is located in. Examples include:
- Violence
- Increased military presence
- Severe damage to the area’s infrastructure
- Changes to Visa or Passport requirements that make it impossible to travel to the destination. This doesn’t include lost or expired travel documents.
Natural disasters that prevent the diver from traveling to or from the destination, or that make it unsafe to dive. Examples include:
- Severe storms
- Earthquakes
- Flooding
- Tornados
- Tsunamis
- Wildfires
- Blizzards or severe winter storms
What to do next:
If you’ve confirmed your circumstance meets the requirements above, cancel your reservation. WE’LL WALK YOU THROUGH the next steps, which will include submitting any required documentation and waiting for our team to review your case.
WHAT REQUIREMENTS DO I NEED TO BE AWARE OF BEFORE BOOKING?
For scuba divers, some dives require specific skill levels and/or certifications.
STILL HAVE QUESTIONS?
If you have a question we haven’t answered, our customer service team is here to help! Contact us by sending an email to: support@signaturedives.com